During the term of your license our support is available on weekdays Monday – Friday, 08:00 – 17:00 CET for product-related issues or questions. Please note that we can only offer our assistance for questions related to the product.
To provide you with the best help we first need some system information from you. This includes information about the operating system, the hardware equipment, the software environment, the system log etc. This information can be automatically created and sent to our support in an encrypted format. Alternatively you can download this information for reviewing it or sending it to us using a different way. Please proceed as follows:
- Open the Cryptshare Administration Interface
- Login to the Administration Interface
- Navigate to 'System Status - Support'
- Describe your issue in the text field below (Message to the support team).
- Click on 'Send system information to the vendor'
The email address for our support is firstname.lastname@example.org. On receipt of your message you will receive an automated acknowledgement message. Our support team will then get in contact with you. You can reach us by phone during the period mentioned above using the phone number: +49 761 389 13 100.