CKB:Extracting Log and System Information: Unterschied zwischen den Versionen

Aus Cryptshare Documentation
Wechseln zu:Navigation, Suche
(Imported from text file)
 
Keine Bearbeitungszusammenfassung
 
Zeile 9: Zeile 9:


== Solution: ==
== Solution: ==
# Open the Cryptshare application
1. Open the Cryptshare application
 
[[File:25821240.png]][[File:25821241.png]]
[[File:25821240.png]][[File:25821241.png]]
# Attempt a Cryptshare transfer which causes the error. This will start producing debug level entries in the cryptshare log database.
 
# After the error has occurred click on the “Log-Anwendung öffnen” on the left-hand menu
2. Attempt a Cryptshare transfer which causes the error. This will start producing debug level entries in the cryptshare log database.
[[File:25821243.png]]   
 
3. After the error has occurred click on the “Log-Anwendung öffnen” on the left-hand menu
 
[[File:25821243.png]]
 
4. After the log database opens, select Agent-Aktivität/Nach Datum on the left menu:
 
[[File:25821245.png]]
 
5. Expand the categories until the '''AGENT: C_Start_Cryptshare''' is showing and then select the items leading up to and including the error:  
    
    
 
[[File:25821248.png]]
# After the log database opens, select Agent-Aktivität/Nach Datum on the left menu: 
 
 
6. Once these Log Entries are selected click on File -> Export:
[[File:25821245.png]]
 
 
[[File:25821249.png]]
# Expand the categories until the '''AGENT: C_Start_Cryptshare''' is showing and then select the items leading up to and including the error: 
 
 
7. Choose Comma Separated Values from the dropdown list (1) in the dialog and enter a filename for your log export and click Export (2) to begin the export
[[File:25821248.png]] 
 
 
[[File:25821252.png]]
# Once these Log Entries are selected click on File -> Export:
 
 
8. In the Cryptshare database click on the left-hand menu option “System Info” for obtaining system information
[[File:25821249.png]]
 
 
# Choose Comma Separated Values from the dropdown list (1) in the dialog and enter a filename for your log export and click Export (2) to begin the export
[[File:25821252.png]]
 
# In the Cryptshare database click on the left-hand menu option “System Info” for obtaining system information
[[File:25821253.png]]
[[File:25821253.png]]


-----
-----

Aktuelle Version vom 14. Januar 2022, 15:39 Uhr


Applies to:

All versions of Cryptshare for Notes

Purpose:

This document describes how to obtain log information for diagnostic purposes

Solution:

1. Open the Cryptshare application

25821240.png25821241.png

2. Attempt a Cryptshare transfer which causes the error. This will start producing debug level entries in the cryptshare log database.

3. After the error has occurred click on the “Log-Anwendung öffnen” on the left-hand menu

25821243.png

4. After the log database opens, select Agent-Aktivität/Nach Datum on the left menu:

25821245.png

5. Expand the categories until the AGENT: C_Start_Cryptshare is showing and then select the items leading up to and including the error:

25821248.png

6. Once these Log Entries are selected click on File -> Export:

25821249.png

7. Choose Comma Separated Values from the dropdown list (1) in the dialog and enter a filename for your log export and click Export (2) to begin the export

25821252.png

8. In the Cryptshare database click on the left-hand menu option “System Info” for obtaining system information

25821253.png

Abgerufen von „https://documentation.cryptshare.com/w/index.php?title=CKB:Extracting_Log_and_System_Information&oldid=16510“