CKB:Providing Cryptshare database backup to Cryptshare Support

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Applies to:

Cryptshare Server version 3.12 and higher

Purpose:

This article describes how to create a Cryptshare database backup and provide it to Cryptshare Support via Cryptshare.

Solution:

Proceed as follows to create a database backup:

1. Login to the administrator interface of your Cryptshare server

2. Navigate to the tab Backup/Restore → Backup and select the item Backup Database

3. Back up the database as shown in the picture

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4. Go to Restore tab and download the current backup

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5. Since the backup contains confidential information, please set a password and provide both to support@cryptshare.com via Cryptshare.