CKB:Outlook crashes when switching to a certain folder

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Affected to:

All versions of Cryptshare for Office 365 and Outlook


When switching to a certain Outlook folder while the Add-in is enabled, Outlook may crash due to an unknown view setting.


This is caused by a view setting which the Add-in doesn't support. The specific setting is unknown as yet (which is reflected in the suggested workaround).


As the specific setting that causes the issue is unknown as yet, we recommend resetting the view altogether.

  1. Disable the Add-in in order to be able to switch to the folder
  2. Reset its view via View > Reset View