CKB:How to obtain the support data

Cryptshare Server

Please open the administration interface: https://cryptshareserver.yourdomain.com:8080

• Main-navigation: System-Status
• Side-Navigation: Support

Please complete the following information in the note area (if possible):

• Name and phone number of your responsible contact person
• Ticket ID: (Ticket no.: [TicketNo])
• A description of the (operating) steps, which provoked the described misconduct
• The time when the event occurred last

• Click the button: SEND SYSTEM INFORMATION TO THE VENDOR

→ An encrypted summary of all relevant data is sent to Cryptshare Support.

Cryptshare for Outlook

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Cryptshare for Notes

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