CKB:Add in is disabled when launching Outlook: Unterschied zwischen den Versionen

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== Solution: ==
== Solution: ==
Please ensure that there is no registry entry at HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\com.befine_solutions.cs4outlook.AddinModule\'''LoadBehavior''', otherwise delete the key. In some cases, the Add-In will write the key in the HKEY_CURRENT_USER tree on every startup. The reason is not identified as of yet. If this happens, please ensure that the '''LoadBehavior''' is set to '''3''' to overcome this issue.
Please ensure that there is no registry entry at HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\com.befine_solutions.cs4outlook.AddinModule\'''LoadBehavior''', otherwise delete the key. In some cases, the Add-In will write the key in the HKEY_CURRENT_USER tree on every startup. The reason is not identified as of yet. If this happens, please ensure that the '''LoadBehavior''' is set to '''3''' to overcome this issue.
If the Add-in can not be re-enabled with this method, there's a good chance that the Add-in is listed as an entry within '''DisabledItems''' or '''CrashingAddinList'''. If existent, '''remove these entries''' and relaunch Outlook.
 
If the Add-in can not be re-enabled with this method, there's a good chance that the Add-in is listed as an entry within '''DisabledItems''' or '''CrashingAddinList'''. If existent, '''remove these entries''' and relaunch Outlook.
 
If these entries are not present either, open "Outlook Options → Add-ins → Manage: Disabled Items → Go..." and enable CS4O.
If these entries are not present either, open "Outlook Options → Add-ins → Manage: Disabled Items → Go..." and enable CS4O.
To make sure the Add-In will not be disabled by Windows in the future, please check following [https://docs.microsoft.com/en-us/office/vba/outlook/concepts/getting-started/support-for-keeping-add-ins-enabled Microsoft article].
To make sure the Add-In will not be disabled by Windows in the future, please check following [https://docs.microsoft.com/en-us/office/vba/outlook/concepts/getting-started/support-for-keeping-add-ins-enabled Microsoft article].



Version vom 14. Januar 2022, 13:11 Uhr


Applies to:

All versions of Cryptshare for Office 365 & Outlook

Symptoms:

When the user launches Outlook, the Cryptshare for Office 365 & Outlook Add-in is disabled.

Cause:

The load behavior of Cryptshare for Office 365 & Outlook is controlled by a registry entry stored in the following path:

Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\com.befine_solutions.cs4outlook.AddinModule\LoadBehavior

Additionally, other entries in the registry might influence whether or not the Add-in is loaded during the Outlook startup.

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency\DisabledItems
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency\CrashingAddinList

Solution:

Please ensure that there is no registry entry at HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\com.befine_solutions.cs4outlook.AddinModule\LoadBehavior, otherwise delete the key. In some cases, the Add-In will write the key in the HKEY_CURRENT_USER tree on every startup. The reason is not identified as of yet. If this happens, please ensure that the LoadBehavior is set to 3 to overcome this issue.

If the Add-in can not be re-enabled with this method, there's a good chance that the Add-in is listed as an entry within DisabledItems or CrashingAddinList. If existent, remove these entries and relaunch Outlook.

If these entries are not present either, open "Outlook Options → Add-ins → Manage: Disabled Items → Go..." and enable CS4O.

To make sure the Add-In will not be disabled by Windows in the future, please check following Microsoft article.

Related issues How to manipulate the Registry in a different User Context