CKB:How to obtain the support data: Unterschied zwischen den Versionen
Aus Cryptshare Documentation
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<p> | <p> | ||
• <strong>Main-navigation:</strong> System-Status<br> | • <strong>Main-navigation:</strong> System-Status<br>• <strong>Side-Navigation:</strong> Support | ||
</p> | </p> | ||
<p> | <p> | ||
Please complete the following information in the note area (if possible): | Please complete the following information in the note area (if possible): | ||
</p> | </p><ul> | ||
<li><strong>Name and phone number</strong> of your responsible contact person</li> | <li><strong>Name and phone number</strong> of your responsible contact person</li> | ||
<li><strong>Ticket ID:</strong> (Ticket no.: [TicketNo])</li> | <li><strong>Ticket ID:</strong> (Ticket no.: [TicketNo])</li> | ||
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• Click the button: <strong>SEND SYSTEM INFORMATION TO THE VENDOR</strong> | • Click the button: <strong>SEND SYSTEM INFORMATION TO THE VENDOR</strong> | ||
</p> | </p> | ||
[[Datei:SubmitServerSupportData.png|links|1090x1090px]] | |||
<p> </p><p> </p><p> </p><p> | |||
→ An <strong>encrypted summary</strong> of all relevant data is sent to Cryptshare Support. | → An <strong>encrypted summary</strong> of all relevant data is sent to Cryptshare Support. | ||
</p> | </p> | ||
Version vom 16. Mai 2025, 08:54 Uhr
Please open the administration interface: https://cryptshareserver.yourdomain.com:8080
• Main-navigation: System-Status
• Side-Navigation: Support
Please complete the following information in the note area (if possible):
- Name and phone number of your responsible contact person
- Ticket ID: (Ticket no.: [TicketNo])
- A description of the (operating) steps, which provoked the described misconduct
- The time when the event occurred last
• Click the button: SEND SYSTEM INFORMATION TO THE VENDOR
→ An encrypted summary of all relevant data is sent to Cryptshare Support.
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