CKB:How to obtain the support data: Unterschied zwischen den Versionen
Aus Cryptshare Documentation
| Zeile 25: | Zeile 25: | ||
→ An <strong>encrypted summary</strong> of all relevant data is sent to Cryptshare Support. | → An <strong>encrypted summary</strong> of all relevant data is sent to Cryptshare Support. | ||
</p> | </p> | ||
[[Datei:SubmitServerSupportDataManually.png | <p> | ||
Alternatively, you can download the Cryptshare Server support data manually and attach it to your ticket. | |||
</p> | |||
[[Datei:SubmitServerSupportDataManually.png|1090x1090px]] | |||
<p> </p> | <p> </p> | ||
Version vom 16. Mai 2025, 10:52 Uhr
Please open the administration interface: https://cryptshareserver.yourdomain.com:8080
• Main-navigation: System-Status
• Side-Navigation: Support
Please complete the following information in the note area (if possible):
- Name and phone number of your responsible contact person
- Ticket ID: (Ticket no.: [TicketNo])
- A description of the (operating) steps, which provoked the described misconduct
- The time when the event occurred last
• Click the button: SEND SYSTEM INFORMATION TO THE VENDOR
→ An encrypted summary of all relevant data is sent to Cryptshare Support.
Alternatively, you can download the Cryptshare Server support data manually and attach it to your ticket.
test
test