Quelltext der Seite CKB:Logo is not shown in Emails

  

== Applies to: ==
{{NoteBox|title=|content=All Versions of Cryptshare Server
}}

== Symptom: ==
E-mail notifications should have a logo in the upper left corner. However the logo is not shown within the Email client.
[[File:5016143.png]]

== Cause: ==
There are two reasons why the logo may not be shown:
# The e-mail client blocks contents from external sources.
# The URL to the logo is not using an https connection or the Cryptshare Server Certificate is a private one

== Solution: ==
{{Panel|title=Solution 1 : Temporarily allow the download of external contents.|content=Most e-mail clients do not show external contents by default, but instead ask the user whether he wants to see those contents temporarily or permanently.<br /><br />'''Outlook 2013 - Showing the Cryptshare Application Logo'''<br /><br />[[File:5016144.png]]<br /><br />'''IBM Notes - Showing the Cryptshare Application Logo'''<br /><br />[[File:5016145.png]]<br /><br />In order to see the logo, one of the available options for showing the content has to be selected.
}}

{{Panel|title=Solution 2: Permanently allow download of external contents from the Cryptshare Server|content=Most e-mail clients do not show external contents by default, but can be configured to automatically download external contents from certain sources or generally.<br /><br />'''Outlook 2010 - Outlook 365 - Changing the default behaviour for downloading external contents.'''<br /><br />Refer to the following Microsoft Knowledge Base Article for detailed information on how to configure the MS Outlook Client according to your needs:<br />[https://support.office.com/en-us/article/Block-or-unblock-automatic-picture-downloads-in-email-messages-15e08854-6808-49b1-9a0a-50b81f2d617a https://support.office.com/en-us/article/Block-or-unblock-automatic-picture-downloads-in-email-messages-15e08854-6808-49b1-9a0a-50b81f2d617a]<br /><br />'''IBM Notes - Changing the default behaviour for downloading external contents.'''<br /><br />The general behaviour of the IBM Notes Client can be influenced in the Notes Client Preferences.<br />Click on File {{!}} Preferences {{!}} Mail {{!}} Internet:<br />[[File:5505059.png]]<br />Please note that in IBM Notes 9.0 this setting may also be influenced by your company's client desktop policy in IBM Notes.
}}

{{Panel|title=Solution 3 : The URL to the logo cannot be resolved|content=The setting for the Cryptshare Base-URL begins with '''http''' instead of '''https'''
[[File:5016146.png]]
Change the [[CSSCurrent_en:Connection_Settings|setting for the Base-URL]] so it is setup using https.<br /><br />The server is using a private SSL certificate which has not been imported to the clients local certificate store<br /><br />* Either setup your Cryptshare Server to use a [[CSSCurrent_en:Setting_up_an_SSL_Certificate|public certificate]].<br />* or import the private certificate to the local certificate store of the client where the problem occurs.<br />* Change your Cryptshare Server Mail Settings:  <br />[[File:51971858.png]]  <br />[[File:51971859.png]]  <br />Set the handling for images to either "Embedded" or "Multipart attachment" so the log is not referenced by  <br />url but directly part of the email.<br /><br />Due to the internal infrastructure (internal DNS, Cryptshare server behind a proxy or firewall which provide a<br />public SSL certificate for external) it may not be possible to resolve the Base-URL of the Cryptshare Server<br /><br /> Please check your security settings<br />
}}

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