Quelltext der Seite CKB:Extracting Log and System Information

  

== Applies to: ==
{{NoteBox|title=|content=All versions of Cryptshare for Notes
}}

== Purpose: ==
This document describes how to obtain log information for diagnostic purposes

== Solution: ==
1. Open the Cryptshare application

[[File:25821240.png]][[File:25821241.png]]

2. Attempt a Cryptshare transfer which causes the error. This will start producing debug level entries in the cryptshare log database.

3. After the error has occurred click on the “Log-Anwendung öffnen” on the left-hand menu

[[File:25821243.png]]

4. After the log database opens, select Agent-Aktivität/Nach Datum on the left menu:

[[File:25821245.png]]

5. Expand the categories until the '''AGENT: C_Start_Cryptshare''' is showing and then select the items leading up to and including the error:  
  
[[File:25821248.png]]

6. Once these Log Entries are selected click on File -> Export:

[[File:25821249.png]]

7. Choose Comma Separated Values from the dropdown list (1) in the dialog and enter a filename for your log export and click Export (2) to begin the export

[[File:25821252.png]]

8. In the Cryptshare database click on the left-hand menu option “System Info” for obtaining system information

[[File:25821253.png]]

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