Quelltext der Seite CKB:Add in is disabled when launching Outlook

  

== Applies to: ==
{{NoteBox|title=|content=All versions of Cryptshare for Office 365 & Outlook
}}

== Symptoms: ==
When the user launches Outlook, the Cryptshare for Office 365 & Outlook Add-in is disabled.

== Cause: ==
The load behavior of Cryptshare for Office 365 & Outlook is controlled by a registry entry stored in the following path:
 Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\com.befine_solutions.cs4outlook.AddinModule\LoadBehavior
Additionally, other entries in the registry might influence whether or not the Add-in is loaded during the Outlook startup.
 HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency\DisabledItems
 HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency\CrashingAddinList

== Solution: ==
Please ensure that there is no registry entry at HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\com.befine_solutions.cs4outlook.AddinModule\'''LoadBehavior''', otherwise delete the key. In some cases, the Add-In will write the key in the HKEY_CURRENT_USER tree on every startup. The reason is not identified as of yet. If this happens, please ensure that the '''LoadBehavior''' is set to '''3''' to overcome this issue.

If the Add-in can not be re-enabled with this method, there's a good chance that the Add-in is listed as an entry within '''DisabledItems''' or '''CrashingAddinList'''. If existent, '''remove these entries''' and relaunch Outlook.

If these entries are not present either, open "Outlook Options → Add-ins → Manage: Disabled Items → Go..." and enable CS4O.

To make sure the Add-In will not be disabled by Windows in the future, please check following [https://docs.microsoft.com/en-us/office/vba/outlook/concepts/getting-started/support-for-keeping-add-ins-enabled Microsoft article].

{| class="wikitable"
|-
!|Related issues
|[https://wiki.cryptshare.com/display/CKB/How+to+manipulate+the+Registry+in+a+different+User+Context How to manipulate the Registry in a different User Context]
|}

-----