CSNCurrent en:6489467

Monitors the lay time of a message in the outbound message queue of CS4N.

The check for excessive lay time is performed after the check for agent runtime (Sub-Tab "Agent Runtime").

If an e-mail has been sent by a user and CS4N has not been able to process the message after the defined interval is exceeded, the defined recipient get a notification. This situation may be caused for example by an interrupted connection to the Cryptshare Server or a high server load.

Label	Comment
Escalation to	Select who should be notified in case of problems: Administrator Sender Administrator and sender Nobody
Escalation after	If this time period (in minutes) is exceeded, a notification will be sent. Note that the notification is sent by a scheduled agent. The agent is time-triggered and escalates all messages for which the "escalate after" interval is exceeded. For example, CS4N is set up to escalate messages if they exceed 30 minutes of lay time and the start-up interval for the monitoring agent is 10 minutes, then the alert may be sent after 40 minutes at the latest.
Administrator E-Mail Address	The e-mail address of the administrator who will be notified in case of problems.
Further escalations	Time (in minutes) after which further escalations should take place. If the e-mail has not been successfully processed after the first escalation message, further escalation messages are repeatedly sent to the defined recipients in the defined interval until the problem is solved.
Escalation to	Select who should be notified in case of problems: Administrator Sender Administrator and sender Nobody
Administrator E-Mail Address	The e-mail address of the administrator who will be notified in case of problems.
Add link to document	If active a document link will be added to the escalation message that takes you directly to the message causing the escalation.
Notification language	Select the language to be used for the escalation message. The languages available for selection are depending on the settings you have made on the "Rules" tab.
Subject	The subject of the alert. To make it easier for the recipient to understand what the notifications refer to, the placeholder {original e-mail subject} can be used here.
E-Mail Text	The text can be customised using formatting and placeholders. Available placeholders: {date created} = Date and time of message creation {phone number sender} = Sender’s telephone number {agent runtime escalation period} = Escalation time in minutes in case of time-out {original e-mail subject} = Subject of the message to be transferred {original e-mail distribution list} = List of recipients of the original email (without Blindcopyto) {original e-mail sendto distribution list} = Sendto list of the original email {original e-mail copyto distribution list} = Copyto list of the original email {original e-mail blindcopyto distribution list} = Blindcopyto list of the original email