CKB:Welcome to the Cryptshare Knowledgebase

Welcome to the Cryptshare Knowledgebase. Please select an article or click here to search for an article.

Cryptshare Server

• Freeing Disk Space on a Cryptshare Server
• Migrating Cryptshare
• Adjusting policies
• SSL certificates
  • XCA tool
• The Cryptshare Server does not receive updates
• The internal IP address is revealed in HTTP1.0
• HTTP Connection Timeout
• Start failed after SSL certificate installation
• Restart the Cryptshare service during update process
• Installation of an existing SSL certificate (e.g. wildcard SSL certificate)
• The requested public SSL certificate cannot be imported
• The "Next" button does not respond when trying to perform a verification
• Email logo cannot be uploaded on the Administration Interface
• Installing available OS update is declined because of low disk space
• Running Cryptshare in headless mode
• User receives "ERR_SSL_PROTOCOL_ERROR" when visiting the user interface
• Generating CSR from existing keystore
• Cryptshare doesn't start after rollback to previous version
• Cryptshare service is not starting on Linux server
• The Cryptshare Server becomes unresponsive under high load.
• Providing Cryptshare database backup to Cryptshare Support
• Checking process on operating system upgrade
• Mails can not be sent with enabled SPF
• Changing the application title for the browser
• Changing the favicon for the browser tab
• Updating Cryptshare manually
• Mounting Windows shared folder
• Switching boot loader to GRUB2
• Appliance is not available after upgrading to openSUSE 13.2
• Configuring language and keyboard layout
• Configuring network card
• Configuring Postfix mail server
• Configuring the Cryptshare Appliance to use a proxy server
• Configuring time zone and NTP
• Disabling mounting of tmp to tmpfs
• Fixing the Log-Rotation after Upgrade to openSUSE 13.2
• Restoring distribution upgrade backup
• Performing OS upgrade from openSUSE 13.1 to 42.3 is not working
• Upgrading the distribution from openSUSE Leap 42.2 to 42.3
• Setting up Management Interface (IPMI)
• Disabling sending of email about failed OS upgrade
• Setup public key authentication on Cryptshare Server
• File pre-processing errors with ClamAV
• Configuring Cryptshare to generate passwords containing only digits
• Activate Backup-Rotation on Cryptshare Appliances under openSUSE
• Configuring MS Exchange Online as SMTP relay for Cryptshare
• Improve performance for systems under high load
• Adding LDAP or SMTP SSL certificate to the list of trusted certificates on the Cryptshare server
• Removing the Application Logo from email templates
• Unsupported virtual machine settings
• Logo is not shown in Emails
• JQuery Version outdated
• Reenabling deprecated Cipher Suites
• Cryptshare Server running on Hyper-V is not available
• Server unreachable after restart or update - Web UI Code 500
• Configuring Logical Volume Manager (LVM)
• Examples of regular expressions used in Policy Rules
• SMTP Auth Basic/OAuth
• Updating openSUSE manually

Cryptshare for Outlook

• Provide Cryptshare for Outlook only to selected users on a terminal environment
• Add-in is disabled when launching Outlook
• Exception "SaveMailToSentFolder" is thrown after file upload has finished during the Cryptshare transfer
• User receives "System.MissingMethodException" exception when launching an Office application
• Shared mailbox is not recognized by the Add-in
• Outlook crashes when switching to a certain folder
• Performance issues with Outlook when using Cryptshare for Office 365 & Outlook
• Error message related to "com.befine_solutions.createsendtocontextentryexe" after Windows login
• How to disable the Cryptshare Office Share add-in
• Swedish Cryptshare SMS does not contain transfer password
• When sending the password via SMS, an exception with the message "The password is not set" is shown
• Office application crashes shortly after launching
• Error message "System Error. Code: 18." when performing Cryptshare transfer
• Several "Get List Of All User Account Exception" errors in the log file
• Error message "MAPI_E_INVALID_PARAMETER" when user performs a transfer
• Cryptshare for Office 365 & Outlook does not recognize incoming verification email
• Error message "Some components of Cryptshare for Outlook V2 don't support [...]" when launching Outlook
• Symbolic Link for AppData resource
• Message: The path is not of a legal form
• KeyNotFoundException after confirming the transfer dialog of a Cryptshare transfer
• Always pop out replies and forwards in a new window
• Exception with message "LoadServerSettingsOnStartupAsync" is thrown when launching Outlook
• Macro security setting
• Library not registered HRESULT: 0x8002801D
• Terms of Use are not displayed to the user despite modifying them on the Cryptshare Server
• Outlook crashes sporadically when ESET Add-in is enabled
• Shared mailbox cannot be opened
• Transfer Manager is not shown
• Custom language pack not applied to the UI
• Some Cryptshare for Outlook buttons are missing despite the add-in being loaded
• Email stucks in outbox
• How remove "Send with Cryptshare" from "Sent to" context menu
• How to manipulate the Registry in a different User Context
• Outlook crashes sporadically when Third Party Add-ins are also enabled
• Attachments are not stored in the Sent Items folder

Cryptshare Robot

• The given password is insufficient

Cryptshare for Notes

• Error "Access denied" when trying to transfer data.
• Error code 5000
• Error codes in Cryptshare for Notes
• Extracting Log and System Information
• Https error messages occur
• Repeated asterisk symbols (*) appear in the LOG application
• The given password does not fulfil the password security settings (Return Code 41).

• Error Codes